MANAGEMENT REFLECTIONS TODAY
😔😔 Today I want to share some reflections about some professional episodes that really upsetted me.
A thing that I noticed is that often the not efficient managers use in their written and not written communication the following phrases: "I don't know"... "I forgot"... "Probably...but..." "I get confused".
Furthermore they don't reply to their texts or their emails, just because they are "pissed" with the clients or just because they are doing something of more important.
I really think that a client is never more important than another one. The one buying a little door today, could be the same buying a castle tomorrow.
In my opinion these people don't deserve the job they have.
These people need to go back to school or to the "good old days" of a not paid internship and learn again! "I don't know" has to become "Let's study in deep, together", "I forgot" should be totally cancelled from their vocabulary and "Probably...but" has to become a confident "Yes...and...".
If one manager does not do research to improve the services he offers, doesn't organize in a good way his communication and his time, transforming that in a real and efficient organization, is not a manager. He is just someone doing a job that doesn't fit with his skills.
It's hard to be punctual and always on track with your commitments, but nobody never told that being a manager is easy! Right?!
A thing that I noticed is that often the not efficient managers use in their written and not written communication the following phrases: "I don't know"... "I forgot"... "Probably...but..." "I get confused".
Furthermore they don't reply to their texts or their emails, just because they are "pissed" with the clients or just because they are doing something of more important.
I really think that a client is never more important than another one. The one buying a little door today, could be the same buying a castle tomorrow.
In my opinion these people don't deserve the job they have.
These people need to go back to school or to the "good old days" of a not paid internship and learn again! "I don't know" has to become "Let's study in deep, together", "I forgot" should be totally cancelled from their vocabulary and "Probably...but" has to become a confident "Yes...and...".
If one manager does not do research to improve the services he offers, doesn't organize in a good way his communication and his time, transforming that in a real and efficient organization, is not a manager. He is just someone doing a job that doesn't fit with his skills.
It's hard to be punctual and always on track with your commitments, but nobody never told that being a manager is easy! Right?!
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| Yes, you can have a delicious coffee with a client, but don't forget to write down all your notes and inspirations and ideas! Your meeting will become, in no time, a very useful operational step making you ready for the next process.
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